At U-Self Storage, we understand that plans can change. Our goal is to make cancellations simple and transparent, while ensuring fairness for all our customers.

• If you cancel your booking at least 48 hours before your scheduled move-in date, you will receive a full refund of any prepaid rental or deposit.
• If you cancel within 48 hours of your move-in date, a small administration fee may apply.
• All cancellations must be made via email, phone, or in person at our facility.

• You may end your rental agreement at any time by providing a written notice at least 7 days in advance.
• Rental fees are calculated on a monthly basis and are non-refundable once the billing period has started.
• Any deposit (if applicable) will be refunded after you have fully vacated the unit and left it clean and undamaged.

• Refunds (where applicable) will be processed within 7–10 business days after approval.
• Refunds are issued through the same payment method used at the time of booking.
• We do not offer refunds for unused days in a partially used billing cycle.

If you reserve a unit but do not arrive or cancel within the scheduled time frame, your reservation may be released, and any deposit or advance payment may be forfeited.

• Non-payment of dues
• Violation of storage terms (see our Terms & Conditions)
• Storage of prohibited or illegal items
• Misuse or damage to the facility

To cancel or request a refund, please contact us with your booking details: